ug7 FAQ

ug7 requires all players to complete KYC (Know Your Customer) verification before processing withdrawals. You'll need to submit a valid government-issued photo ID confirming your name and date of birth. Accepted IDs include:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• PRC ID
• Voter's ID

You may also be asked to submit proof of address (a utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. KYC verification is typically completed within 24–48 hours on business days.

No. ug7 strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset option on the ug7 Login page rather than creating a new account.

Go to the ug7 Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. Once you've reset your password, we recommend enabling two-factor authentication (2FA) from your account security settings for added protection.

You can update most account details — including your contact number, address, and preferred language — from the Account Settings section after logging in. Note that your registered name and date of birth cannot be changed after KYC verification is complete, as these are tied to your identity documents. If you need to correct a name error, contact our support team at [email protected] with supporting documentation.

ug7 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store and remittance partners

All transactions are processed in Philippine Peso (PHP / ₱). We are continuously adding new payment options to make banking on ug7 as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

Most deposits via GCash and PayMaya are credited to your ug7 account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and up to a few hours on weekends or public holidays. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll investigate right away.

To withdraw, log in to your ug7 account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount in PHP, and confirm. Withdrawals are processed within 1–3 business days after your KYC verification is complete. Note that your withdrawal method must match your deposit method in most cases, and the name on your payment account must match your registered ug7 name.

Yes. Minimum and maximum limits vary by payment method. As a general guide, the minimum deposit on ug7 starts at ₱100 for most e-wallet methods. Minimum withdrawals typically start at ₱500. Maximum limits depend on your account verification level and chosen payment channel. For the most current limits, check the Cashier section of your ug7 account or contact support.

ug7 does not charge fees on standard deposits. For withdrawals, ug7 does not impose platform-side fees, but your bank or e-wallet provider may apply their own transaction charges. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their applicable fees on incoming transfers.

ug7 offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions page of your account after registration. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. Always read the full bonus terms before opting in — pay attention to the minimum odds, eligible games, and expiry period.

A wagering requirement (also called a rollover or playthrough) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in qualifying bets before the bonus converts to withdrawable cash. Different games may contribute differently — slots typically contribute 100%, while table games may contribute less. Check the specific promotion terms in your ug7 account for exact details.

Yes. If you prefer to play without bonus restrictions, you can opt out of promotions from your account settings or by contacting our support team before making a deposit. Once a bonus has been credited to your account and you've started wagering with it, it generally cannot be removed without forfeiting the bonus balance. If you're unsure, contact [email protected] before depositing.

ug7 offers a comprehensive gaming library designed for Filipino players, including:

• Slots: Hundreds of video slots with various themes, paylines, and jackpots
• Bingo: Classic and modern bingo variants with live rooms
• Royal Fishing: Immersive multiplayer fishing arcade games
• ug7 Casino: Live dealer games including baccarat, roulette, blackjack, and more
• Sports Betting: PBA, NBA, UFC, boxing, football, and more with live in-play betting
• Game Technology: Cutting-edge game formats powered by the latest gaming tech

Yes. ug7 covers both the PBA (Philippine Basketball Association) and the NBA extensively, with pre-match and live in-play betting markets. You can bet on game winners, point spreads, totals (over/under), player props, and more. Live odds are updated in real time throughout each game. UFC, boxing, football (Premier League, La Liga, Champions League), and other major sports are also available on the ug7 sportsbook.

Yes. All games on ug7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and casino games are sourced from reputable game providers whose RNG systems are independently audited. Live casino games are streamed in real time from professional studios with physical cards and wheels, eliminating any possibility of digital manipulation. ug7 is committed to transparent and fair gaming for every Filipino player.

ug7 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data handling practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your ug7 account. To enable it, log in and go to Account Settings, then select "Security." Toggle on 2FA and follow the setup instructions — you can use an authenticator app or receive a one-time code via SMS to your registered mobile number. We strongly recommend enabling 2FA, especially if you access ug7 from shared devices or public Wi-Fi networks.

If you suspect that someone else has accessed your ug7 account, act immediately: change your password using the reset option on the ug7 Login page, then contact our support team at [email protected]. Our security team can temporarily freeze your account while the situation is investigated. Do not share your password or OTP codes with anyone — ug7 staff will never ask for your password.

The minimum age to register and play on ug7 is 21 years old. This is in line with Philippine law and PAGCOR (Philippine Amusement and Gaming Corporation) regulations governing online gaming. Age verification is mandatory during the KYC process. Any account found to belong to a player under 21 will be immediately closed and all funds returned. If you know of a minor attempting to use ug7, please report it to [email protected].

ug7 provides several responsible gaming tools accessible directly from your account settings. To set a deposit or loss limit, log in, go to Account Settings, and select the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. For more information, visit our Responsible Gaming page.

Self-exclusion is available to any ug7 player who feels they need a break from gaming. You can activate self-exclusion from the "Responsible Gaming" section in your account settings, or by contacting our support team at [email protected]. Self-exclusion periods range from 6 months to 5 years, or permanently. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion. The exclusion cannot be reversed before the chosen period ends. We take self-exclusion requests seriously and process them promptly.

If gaming is causing harm to you or someone you care about, help is available. ug7 encourages players to reach out to:

• ug7 Support Team: [email protected] — available 24/7 and trained in responsible gaming
• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides player protection resources and guidelines
• National Center for Mental Health (NCMH): Located in Mandaluyong City, offering counselling for behavioural addictions
• Gamblers Anonymous Philippines: Free peer support groups in Manila, Cebu, Davao, and other cities

You can also read more on our dedicated Responsible Gaming page.