Gaming should be fun — and ug7 is committed to keeping it that way. We provide every Filipino player with the tools, information, and support needed to play safely, stay in control, and enjoy the experience responsibly.
At ug7, we believe that online gaming — whether it's sports betting on the PBA and NBA, spinning slots, playing bingo, or trying your luck at the live casino — should always be a form of entertainment. It should never be seen as a way to earn income, solve financial problems, or escape personal difficulties.
The vast majority of Filipino players on ug7 enjoy the platform responsibly. They set budgets, play within their means, and treat wins and losses as part of the experience. But we also know that for some players, gaming can become a problem — and when that happens, ug7 wants to be part of the solution, not the problem.
That's why ug7 has built a comprehensive responsible gaming framework directly into the platform. From deposit limits and session reminders to full self-exclusion, every tool is accessible from your account settings — no hoops to jump through, no waiting periods for basic protections.
Remember: Gambling involves risk. The house always has an edge. Never bet more than you can afford to lose, and never chase losses. If gaming stops being fun, it's time to take a break — and ug7 will help you do that.
ug7 operates in compliance with Philippine gaming regulations overseen by PAGCOR (Philippine Amusement and Gaming Corporation). PAGCOR's responsible gaming guidelines form the foundation of our player protection policies, and we go beyond the minimum requirements wherever possible.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our self-exclusion tools or contact our support team.
Do you spend more money on gaming than you originally planned?
Do you chase losses — betting more to try to win back what you've lost?
Has gaming caused arguments with family members or friends?
Do you borrow money or sell belongings to fund your gaming?
Do you feel restless or irritable when you try to cut down or stop?
Do you neglect work, school, or family responsibilities because of gaming?
Do you use gaming as a way to escape stress, anxiety, or depression?
Every tool below is built directly into your ug7 account. No need to call support — access them anytime from your account settings.
Set a daily, weekly, or monthly deposit limit on your ug7 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount you are willing to lose in a given period. When your net losses reach the limit, ug7 will automatically restrict further play until the period ends. This is one of the most effective tools for staying within your budget.
Set a maximum session duration so ug7 will remind you — or automatically log you out — when you've been playing for too long. Regular breaks help you stay sharp and keep gaming in perspective. You can set reminders at 30-minute intervals or choose a hard cutoff.
Need a short break? A cool-off period temporarily suspends your ug7 account for a period of your choosing — from 24 hours up to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are preserved for when you return.
Self-exclusion is a longer-term measure for players who feel they need a more serious break. You can self-exclude from ug7 for a minimum of 6 months up to 5 years, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
Enable on-screen reality check notifications that appear at regular intervals during your gaming session. Each notification shows how long you've been playing and your net win or loss for the session — giving you the information you need to make an informed decision about continuing.
Setting up responsible gaming tools on ug7 takes less than two minutes. Here's how to get started:
Visit the ug7 Login page and sign in with your registered email and password. Make sure you're on the official ug7.club domain.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
In the settings menu, find the "Responsible Gaming" tab. All available player protection tools are listed here in one place.
Select the tool you want — deposit limit, loss limit, cool-off, self-exclusion, or reality check — and follow the on-screen prompts to activate it.
You'll receive an email confirmation once your protection is active. If you need help at any step, our 24/7 support team is available at [email protected].
Problem gaming doesn't always look the same for everyone. It can develop gradually, and many players don't realise there's an issue until it has already affected their finances, relationships, or mental health. Here are some common warning signs to watch for in yourself or someone you care about:
For Filipino players: If you recognise these signs in yourself, you can activate self-exclusion directly from your ug7 account settings, or contact our support team at [email protected] for immediate assistance. Our team is trained to handle these conversations with care and confidentiality.
Philippine law and PAGCOR regulations require that all online gaming players be at least 21 years of age. ug7 takes this requirement seriously and enforces it at every stage of the player journey — from registration through to withdrawal.
During the KYC (Know Your Customer) verification process, every ug7 player must submit a valid government-issued ID confirming their date of birth. Accepted IDs include the Philippine National ID, passport, driver's license, SSS ID, GSIS ID, and PRC ID. Accounts where the player is found to be under 21 are immediately closed and all funds are returned.
ug7 also uses automated age-verification checks at the point of registration to flag potentially underage users before they can access any real-money gaming features. We do not allow play-for-fun modes that could normalise gaming for minors.
If you suspect that a minor is using the ug7 platform — including using a parent's or guardian's account — please report it immediately to [email protected]. We will investigate and act swiftly.
Strictly enforced on all ug7 products
ug7 complies with PAGCOR responsible gaming guidelines on age verification and player protection.
Whether you're betting on the PBA Finals, spinning slots, or playing bingo with friends, these habits will help you stay in control and keep gaming enjoyable.
Decide how much you're comfortable spending before you open the ug7 platform. Treat it like an entertainment budget — the same way you'd budget for a night out in Makati or a movie in BGC. Once it's gone, stop.
It's easy to lose track of time when you're in the middle of a live casino session or watching a PBA game with a live bet running. Use ug7's session time reminders to keep your gaming sessions to a healthy length.
Chasing losses is one of the most common paths to problem gaming. If you've hit your loss limit for the day, accept it and log off. Tomorrow is another day — and ug7 will still be here when you're ready to play again.
Step away from the screen regularly. Grab a snack, stretch, or chat with someone. Breaks help you stay clear-headed and make better decisions — both in gaming and in life.
The ug7 platform is designed for entertainment. Treat any winnings as a bonus, not an expectation. If you find yourself relying on gaming winnings to cover bills or daily expenses, that's a sign to step back.
If gaming is causing stress in your relationships or finances, talk to a trusted friend, family member, or professional. You don't have to deal with it alone — and reaching out is a sign of strength, not weakness.
ug7 encourages any player who feels they may have a gambling problem to seek help. The following resources are available to Filipino players.
Our 24/7 customer support team is trained in responsible gaming. Contact us at [email protected] to activate self-exclusion, set limits, or simply talk through your concerns in confidence.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for Filipino players. PAGCOR's framework underpins ug7's player protection policies.
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions. Filipino players in Metro Manila and nearby provinces can access in-person and remote support.
In Touch provides free and confidential crisis counselling for Filipinos dealing with addiction, stress, and mental health challenges. Services are available in English and Filipino.
Gamblers Anonymous runs peer support groups across the Philippines, including in Manila, Cebu, and Davao. Meetings are free, confidential, and open to anyone affected by problem gambling.
ug7 is here for the thrill of the game — the PBA buzzer-beater, the slot jackpot, the bingo full house. Play smart, set your limits, and enjoy every session knowing ug7 has your back. Must be 21 years or older to play.
21+ only. Please gamble responsibly. If gaming is causing harm, contact [email protected].